Terms of Service

Welcome to the website of Welkin Convergence Private Limited, the company behind the Group Welkin corporate gifting business and the Maple brand. These Terms of Service set out the rules for using our website at https://groupwelkin.com. Our website is here to help you explore our corporate and bulk gifting offerings, download our catalogues, and send us enquiries or request a quote. It is an informational and enquiry platform only; you cannot buy anything or make a payment on the site. Please read these terms carefully; by using the website, you agree to them.

Introduction and acceptance

In short: by using our website, you accept these terms. If you don’t agree, please don’t use the site.

These Terms of Service (“Terms”) are a legal agreement between you and Welkin Convergence Private Limited (“the Company”, “we”, “us”, “our”), which operates the Group Welkin corporate gifting business and the Maple brand. They govern your access to and use of our website at https://groupwelkin.com (the “Website”).

By accessing, browsing, downloading a catalogue from, or submitting an enquiry through the Website, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Website.

These Terms govern only your use of the Website. Any actual supply of gifts, merchandise, or related services is governed by a separate written agreement, quotation acceptance, or purchase order agreed offline with our sales team — not by these Terms.

Eligibility

In short: you must be 18 or older and using the site for genuine business purposes.

To use the Website, you confirm that:

• You are at least 18 years of age. The Website is not intended for, and is not directed at, anyone under 18.
• You are using the Website for legitimate business or professional purposes, including evaluating our corporate and bulk gifting offerings.
• Where you submit an enquiry, request a quote, or download a catalogue on behalf of a company, organisation, or other entity, you are authorised to act for that business and to share its information with us.
• The information you provide is true, accurate, and current.

If you are using the Website on behalf of a business, “you” in these Terms refers to both you personally and that business, and you accept these Terms for both.

Using our website

Permitted use

In short: browse, read, download our catalogues, and contact us — for your own business evaluation.

We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use the Website for lawful purposes connected with evaluating and enquiring about our gifting products and services. You may:

• Browse and read the content on the Website.
• Download gated PDF catalogues we make available, for your own internal business reference.
• Submit enquiries, request quotations, and otherwise contact us through the forms and details provided.

Things you must not do

In short: don’t misuse the site, scrape it, or try to break or disrupt it.

You must not:

• Use the Website for any unlawful, fraudulent, or harmful purpose, or in breach of these Terms or any applicable law in India.
• Copy, scrape, harvest, data-mine, or systematically extract content, catalogues, images, or data from the Website by any automated or manual means, except as expressly permitted above.
• Resell, redistribute, sublicense, or commercially exploit our catalogues or content without our prior written consent.
• Introduce viruses, malware, or any malicious code, or attempt to gain unauthorised access to the Website, its servers, or any connected systems.
• Probe, scan, overload, disrupt, or otherwise interfere with the proper working, security, or availability of the Website (including denial-of-service-type activity).
• Submit false, misleading, defamatory, obscene, infringing, or otherwise unlawful content, or impersonate any person or entity.
• Remove, obscure, or alter any copyright, trademark, or other proprietary notices.

Catalogues, bulk orders and quotations

In short: our catalogues and any prices are indicative only, you cannot order or pay on the site, and nothing is confirmed until we agree it with you in writing.

The Website is informational and for lead generation only. There is no online cart, checkout, or payment on the Website. You cannot place a binding order or pay us through the Website.

• Catalogues and product information are indicative. Product images, descriptions, specifications, packaging, and any prices shown in our catalogues or on the Website are for general information only. They may change without notice and are not an offer to sell.
• A quotation is an invitation to treat, not a binding offer. Any quote, price estimate, or proposal we share — whether on the Website or in response to your enquiry — is an invitation to treat. It does not create a contract and does not bind us to supply at that price or at all.
• Orders are confirmed separately in writing. A binding contract for the supply of gifts or merchandise comes into existence only when it is confirmed separately in writing between you and our sales team (for example, through an accepted quotation, signed proposal, or purchase order), on the specific terms agreed there.
• Availability, customisation, and lead times are confirmed by the sales team. Stock availability, minimum order quantities, branding and customisation options, samples, delivery timelines, and pan-India dispatch are all subject to confirmation by our sales team for each requirement. Estimated timelines are indicative and not guaranteed unless expressly confirmed in writing.

Intellectual property

In short: the content, brands, and logos on the site are ours — you can look, but not take or reuse.

All content on the Website — including text, graphics, layouts, designs, images, product photography, catalogues, and software — is owned by or licensed to the Company and is protected by Indian and international intellectual-property laws.

The names, marks, and logos “Group Welkin” and “Maple”, and any related brand elements, are trademarks of the Company. You may not use them without our prior written permission.

We grant you only a limited licence to view and interact with the Website for the permitted purposes in these Terms. Except as expressly allowed:

• You may not copy, reproduce, republish, distribute, modify, adapt, translate, or create derivative works from our content or catalogues.
• You may not scrape, frame, mirror, or reuse our content on any other platform or for any commercial purpose.

All rights not expressly granted to you are reserved by the Company.

Information you submit to us

In short: keep what you tell us accurate and lawful; we handle your enquiry data per our Privacy Policy.

When you submit an enquiry, request a quote, or download a catalogue, you may provide information such as your name, work email, phone number, company name, and requirement details (such as budget, quantity, and occasion). When you share this information, you confirm that:

• It is accurate and current, and you are entitled to share it (including any colleague’s or company’s details you provide).
• Your submission does not contain unlawful, infringing, defamatory, or otherwise objectionable content, and does not violate anyone else’s rights.

We process the personal data you submit as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act), and you are the Data Principal. How we collect, use, store, and protect this information — including our use of the third-party form-delivery service we rely on and email to receive your submissions — is explained in our Privacy Policy, which forms part of these Terms.

Third-party links and services

In short: we may link to or rely on other services we don’t control — use them at your own risk.

The Website may contain links to third-party websites (including our related brand site at mapleideas.com) and may rely on third-party services, such as the form-delivery service that processes your enquiries and our analytics tools. We provide these for convenience and functionality.

We do not control, and are not responsible for, the content, accuracy, availability, privacy practices, or terms of any third-party website or service. Accessing them is at your own risk, and any third-party service you use is governed by that third party’s own terms and privacy policy. A link does not imply our endorsement.

Disclaimers

In short: the website and its catalogues are provided “as is”, for information only.

The Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law in India.

• We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
• Catalogues, product details, specifications, and any prices are provided for information only and may contain inaccuracies or be out of date. They do not amount to advice or a binding commitment.
• You are responsible for confirming all details — including specifications, availability, pricing, customisation, and timelines — with our sales team before relying on them.

Nothing in this section limits any rights you have that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.

Limitation of liability

In short: our liability for your use of the website is limited, and we are not responsible for indirect losses.

To the fullest extent permitted by law in India, the Company, its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or in connection with your use of (or inability to use) the Website.

To the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with the Website and these Terms will not exceed the amount you have paid us, if any (which, for use of the Website, will ordinarily be nil, since the Website does not process payments).

Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited under applicable Indian law — including liability for fraud, or for death or personal injury caused by our negligence. This section does not affect your statutory rights as a consumer under the Consumer Protection Act, 2019, to the extent they apply.

Indemnity

In short: if your misuse of the site causes us loss or a claim, you agree to cover it.

You agree to indemnify and hold harmless the Company, its directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or connected with:

• Your use or misuse of the Website;
• Your breach of these Terms or of any applicable law in India; or
• Any content or information you submit through the Website, including any claim that it infringes or violates the rights of a third party.

Privacy

In short: how we handle your data is explained in our Privacy Policy.

We respect your privacy and handle personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules. Our Privacy Policy explains what personal data we collect through the Website (including via enquiry and quote forms, the catalogue download gate, cookies, and analytics), how we use and protect it, and the rights you have as a Data Principal. We do not sell your personal data. By using the Website, you also agree to our Privacy Policy, which forms part of these Terms.

Suspension and termination of access

In short: we can suspend or withdraw access if the site is misused or as needed to run our business.

We may, at our discretion and without prior notice, suspend, restrict, or terminate your access to all or part of the Website if we reasonably believe you have breached these Terms or applicable law, or to protect the Website, our business, or other users.

We may also modify, suspend, or discontinue the Website (or any part of it) at any time, including for maintenance or operational reasons. We will not be liable to you for doing so. Provisions that by their nature should survive termination — including those on intellectual property, disclaimers, limitation of liability, indemnity, and governing law — will continue to apply.

Governing law and jurisdiction

In short: Indian law applies, and disputes go to the courts in Hyderabad.

These Terms, and any dispute or claim arising out of or in connection with them or the Website (including non-contractual disputes), are governed by and construed in accordance with the laws of India.

The courts at Hyderabad, Telangana, India will have exclusive jurisdiction to settle any such dispute or claim, and you agree to submit to that jurisdiction.

Changes to these terms

In short: we may update these terms from time to time; the current version always applies.

We may update or revise these Terms from time to time to reflect changes in our business, the Website, or the law. When we do, we will post the updated Terms on this page. Your continued use of the Website after any update means you accept the revised Terms, so please review this page periodically.

Contact us

In short: questions or concerns? Here’s how to reach us, including our Grievance Officer.

If you have any questions about these Terms, or any concern or grievance about the Website or how we handle your data, please contact us:

• Sales enquiries: sales@groupwelkin.com
• Gifting and general enquiries: gifting@groupwelkin.com
• Phone: +91-7075731562

Grievance Officer: You may reach our Grievance Officer at gifting@groupwelkin.com for any complaint or concern relating to these Terms, the Website, or your personal data under the Digital Personal Data Protection Act, 2023. We will acknowledge and address your grievance within the timelines required under applicable Indian law.

Registered office: Welkin Convergence Private Limited, Welkin Campus, 4-123/1, Sy. No. 120/5, Near Dundigal Police Station, Gandimaisamma “X” Roads, D.P. Pally (V), Qutubullapur (M), Hyderabad 500 043, Telangana, India.