Privacy Policy

Welkin Convergence Private Limited values your trust. This Privacy Policy explains, in plain language, what personal information we collect when you visit groupwelkin.com, how we use and protect it, and the rights you have over it under Indian law. We have written it to be easy to scan, so you can quickly find what matters to you. By using our Website, browsing our pages, downloading our catalogues, or submitting an enquiry, you agree to the practices described here.

Introduction

This Privacy Policy describes how we handle the personal information of visitors to our website, groupwelkin.com (the “Website”), which we operate as part of the Group Welkin corporate gifting business and our related brands, Maple, Maple Trellis, Avocado, and Ziya.

Our Website is informational and lead-generation only. You can browse our offerings, download gated PDF catalogues, and submit enquiries or request quotes. There is no online payment, shopping cart, or checkout on the Website; all orders are quoted, negotiated, and confirmed offline through our sales team. This Policy reflects that B2B reality.

In this Policy:

• “Personal Data” means any information about you that can identify you, such as your name, work email, or phone number.
• “Data Principal” means you, the individual to whom the Personal Data relates.
• “Data Fiduciary” means the entity that decides how and why your Personal Data is processed, which is us.
• “DPDP Act” means the Digital Personal Data Protection Act, 2023.

We process your Personal Data in accordance with the DPDP Act, the Information Technology Act, 2000 and the rules made under it (including the SPDI Rules, 2011), and other applicable Indian laws.

Who we are

We are Welkin Convergence Private Limited (referred to in this Policy as “the Company”, “we”, “us”, or “our”), a company incorporated in India. We operate the Group Welkin corporate gifting business (groupwelkin.com) and the related Maple brand (mapleideas.com).

Group Welkin provides B2B corporate and bulk gifting across India, curated gift sets, branded merchandise, and gifting for festivals, employee onboarding, and events, with pan-India delivery.

For the DPDP Act, the Company is the Data Fiduciary responsible for your Personal Data collected through the Website, and you are the Data Principal. If you have any questions about this Policy or how we handle your information, please use the contact details in the “How to contact us & Grievance Officer” section below.

Information we collect

We collect only the information we need to respond to your enquiries, share our catalogues, and run our Website well. We do not ask for more than that.

Information you give us

When you fill in an enquiry or quote form, or unlock a gated PDF catalogue download, you may provide:

• Your work email address
• Your requirement details such as budget, quantity, occasion, and any other notes you choose to share so we can prepare a relevant quote.

You may also give us information directly when you email us or speak with our sales team. Please share only what is necessary; you do not need to include sensitive personal information in your enquiry.

Information we collect automatically

When you visit the Website, certain information is collected automatically by us and by the tools we use:

• Device and usage data such as your IP address, browser type and version, operating system, the pages you view, the date and time of your visit, the website that referred you, and how you move through our pages.
• Cookies and similar technologies small files placed on your device that help the Website function and help us understand how it is used. See “Cookies and similar technologies” below for details.

This automatically-collected information is largely technical and statistical, and we use it to keep the Website secure, reliable, and easy to use.

How we use your information

In plain terms: we use your information to answer you, to prepare quotes, to improve our Website, and to stay compliant with the law.

Under the DPDP Act, we process your Personal Data based on your consent and, where applicable, for legitimate uses permitted by law. Specifically, we use your information to:

• Respond to your enquiries and prepare quotes to contact you, understand your gifting requirement, share catalogues, and provide indicative pricing and proposals through our sales team. (Based on your consent when you submit a form, and to take steps at your request before any agreement.)
• Communicate with you to send you the catalogue you requested, follow up on your enquiry, and provide information you have asked for. (Based on your consent.)
• Send you marketing communications such as updates about new collections, seasonal gifting ideas, or offers, where you have agreed to receive them. You can opt out at any time (see “Your rights and choices”). (Based on your consent.)
• Operate, secure, and improve the Website to keep it running smoothly, diagnose problems, prevent fraud and misuse, and understand how it is used. (Based on our legitimate uses and legal obligations.)
• Comply with the law to meet our legal, regulatory, and record-keeping obligations and to establish, exercise, or defend legal claims. (Based on legal obligations and legitimate uses.)

We will not use your Personal Data for a new, unrelated purpose without informing you and, where required, obtaining your consent.

Cookies and similar technologies

Cookies help our Website work and help us learn how it is used so we can make it better.

Cookies are small text files stored on your device when you visit a website. Our analytics providers and we may use:

• Essential cookies: needed for the Website to function properly, such as remembering your preferences during a visit.
• Analytics cookies: which help us understand how visitors find and use the Website (for example, which pages are most viewed), so we can improve it.

You can control or delete cookies through your browser settings; most browsers let you block or remove them. Please note that disabling some cookies may affect how parts of the Website work. Where required by law, we will seek your consent before placing non-essential cookies.

How we share your information

We do not sell your Personal Data. We share it only as needed to run our business and serve you, and only with parties who are expected to keep it confidential.

We may share your information with:

• Service providers are trusted third parties who help us operate the Website and our business. In particular, form submissions on our Website are handled by a third-party form-delivery service (Web3Forms) and delivered to us by email, so we can receive and respond to your enquiry.
• Logistics, fulfilment, and print partners, where you go on to place an order with us offline, we may share the limited details needed to produce, brand, pack, and deliver your gifts across India.
• Professional advisers such as our auditors, lawyers, or accountants, where reasonably necessary.
• Legal and regulatory authorities, where we are required to disclose information by law, court order, or a valid request from a government or regulatory authority, or to protect our rights, safety, and property or those of others.
• In a business transfer, if we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the party involved, subject to this Policy continuing to protect it.

We share only the information that is reasonably necessary for each purpose, and we expect our partners to handle it securely and use it only for the purpose for which it was shared.

How we protect your information

We take reasonable steps to keep your Personal Data safe.

We maintain reasonable security practices and procedures designed to protect your information from unauthorised access, disclosure, alteration, and loss, in line with the IT Act and the SPDI Rules. These measures include access controls, secure transmission where appropriate, and limiting access to your information to those who need it.

However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your Personal Data, we cannot guarantee absolute security, and you share information with us at your own discretion. If we become aware of a personal data breach affecting you, we will act in accordance with our obligations under the DPDP Act.

How long we keep your information

We keep your information only as long as we genuinely need it.

We retain your Personal Data for as long as is necessary to:

• Respond to and follow up on your enquiry or quote;
• Maintain our business relationship with you and your organisation;
• Comply with our legal, tax, and regulatory obligations; and
• Establish, exercise, or defend legal claims.

When your Personal Data is no longer required for these purposes, we will delete it or anonymise it within a reasonable period, unless we are required by law to retain it for longer. If you submitted an enquiry but did not proceed, and you ask us to delete your details, we will do so subject to any legal retention requirements.

Your rights and choices

Indian law gives you meaningful control over your Personal Data, and we make it easy to exercise these rights.

As a Data Principal under the DPDP Act, you have the right to:

• Access your information: request a summary of the Personal Data we hold about you and how we process it.
• Correct and complete your information: ask us to correct inaccurate or misleading data, and complete or update incomplete data.
• Erase your information: ask us to delete your Personal Data where it is no longer needed for the purpose it was collected or as required by law.
• Nominate: nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.
• Grievance redressal: raise a concern or complaint about how we handle your Personal Data and receive a response (see “How to contact us & Grievance Officer”).
• Withdraw your consent: withdraw any consent you have given us at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal, and may mean we can no longer respond to certain requests.

Opting out of marketing: You can opt out of our marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at the details below. You will still receive necessary communications relating to an enquiry or quote you have raised.

To exercise any of these rights, please contact us using the details in the “How to contact us & Grievance Officer” section. We may need to verify your identity before acting on your request, and we will respond within the timelines required by applicable law.

Children’s privacy

Our Website is intended for business users and not children.

Our Website and services are meant for businesses and professionals, and are not directed at individuals under the age of 18. We do not knowingly collect the Personal Data of children (persons under the age of 18) without the verifiable consent of a parent or lawful guardian, as required by the DPDP Act. If you believe a child has provided us with Personal Data without such consent, please contact us, and we will take reasonable steps to delete it.

Third-party links

Our Website may contain links to other websites, for example, our Maple brand site (mapleideas.com) or third-party tools. This Policy applies only to our Website. We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to read the privacy policy of any third-party website you visit.

Transfers of information

We are based in India, and your Personal Data is processed here.

Some of the service providers we rely on, such as our form-delivery and analytics tools, may process or store data on servers located outside India. Where your Personal Data is transferred outside India, we do so in accordance with the DPDP Act and applicable Indian law, and we take reasonable steps to ensure it continues to be protected in a manner consistent with this Policy. We do not transfer your Personal Data to any country or territory restricted by the Government of India under applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated Policy on this page. We encourage you to review this Policy periodically. Your continued use of the Website after an update means you accept the revised Policy.

How to contact us & Grievance Officer

We are here to help with any privacy questions or concerns.

If you have questions about this Policy, wish to exercise your rights, or want to raise a complaint about how we handle your Personal Data, you can reach us at:

• Email: gifting@groupwelkin.com or sales@groupwelkin.com
• Phone: +91-7075731562

Grievance Officer: In line with the DPDP Act and the IT Act, you may contact our Grievance Officer for any grievance relating to your Personal Data:

• Grievance Officer, Welkin Convergence Private Limited
• Email: gifting@groupwelkin.com

Registered office: Welkin Campus, 4-123/1, Sy. No. 120/5, Near Dundigal Police Station, Gandimaisamma “X” Roads, D.P. Pally (V), Qutubullapur (M), Hyderabad 500 043, Telangana, India.

We will acknowledge and respond to your grievance within the timelines prescribed under applicable law. This Privacy Policy and any dispute relating to it are governed by the laws of India, and the courts at Hyderabad, Telangana shall have exclusive jurisdiction.