Frequently asked questions

Our bulk programmes are built for scale, with flexible minimums tailored to your category and timeline. Talk to us about your specific requirement and we'll recommend the right starting quantity.

Turnaround depends on the products and customisation involved; once the order is confirmed, we share a clear, committed timeline with expedited options for time-sensitive campaigns.

Yes. From our Hyderabad headquarters we coordinate multi-location dispatch to any pincode across India through a single point of contact.

Absolutely. We plan festive, event, and milestone deliveries around your dates so everything arrives on time, every time.

Your dedicated coordinator keeps you updated at every stage, and you can call them anytime for the latest on your order. You always have a direct line to someone who knows exactly where things stand.

You'll have a dedicated coordinator who looks after your order from confirmation through to delivery, so there's always one person who knows the details and whom you can reach directly by phone.

If anything isn't right with your order, let your coordinator know and we'll put it right, arranging a replacement or redelivery as quickly as possible. Resolving it for you is always the priority.

Yes. Your coordinator keeps you informed as your order moves through production and dispatch, and you're always welcome to call for an update whenever it suits you.

For most bulk orders we work on 50% in advance, with the remaining terms tailored to the size and scope of your requirement.

Yes. We raise GST-compliant invoices for every order and share them with your team, along with the supporting documentation your finance department needs.

Yes, every time. Each quotation is prepared around your specific products, quantities, and customisation, so it reflects exactly what your requirement calls for.

Yes. We're happy to work against your purchase order, and we'll complete vendor registration or empanelment where your procurement process requires it, so ordering from us fits neatly into your existing approvals.